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ITIL Foundation Certification Training-Bengaluru Dec 16-17

ITIL Foundation Certification Training-Bengaluru Dec 16-17

Sat 16th Dec 2017 - Sun 17th Dec 2017 09:00 AM - 06:00 PM TBD,
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INR 17500
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ITIL Foundation Certification Training-Bengaluru Dec 16-17

Overview

ITIL® Certification

  • ITIL® refers to Information Technology Infrastructure Library™.
  • ITIL® is the most widely accepted approach to IT service management in the world.
  • ITIL® is a best practice framework that has been drawn from both the public and private sectors & describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
  • ITIL®was developed in the 1980s and 1990s by CCTA (Central Computer and Telecommunications Agency, now the Office of Government Commerce, (OGC), under contract to the UK Government.
  • Since then, ITIL®has provided not only a best practice based framework for IT management, but also an approach and philosophy shared by the people who work with it in practice.
  • From January 2014 onwards, the IPR for ITIL® is owned by AXELOS Ltd.
  • ITIL®has now been updated twice since inception. First time in 2001, version 2(V2) of ITIL® was released. The Service Support and Service Delivery books were the core focus of ITIL®. Second update of ITIL® was published in year 2007 – Version 3 (V3). This adopted more of a lifecycle approach to service management, with greater emphasis on IT business integration. The latest version of ITIL®, released in July 2011, is often called ITIL® 2011 or ITIL® V3.

Advantages of ITIL®certification

  • Manage business risks for your services
  • Minimize service disruption
  • Benchmark services and maximize return on Services
  • Support the marketing and consumption of your services
  • Ensure the quality of services matches customer needs and expectations
  • Ensure the business and your customers are not affected by unexpected service failures
  • Support business change at the speed at the speed your customer needs while ensuring stable and low-risk environment
  • Build and maintain positive business relationships with customers and improve customer satisfaction

For any queries, feel free to contact us at :

+91 9731135732, +91 9908496350

Or write to info@delightlearning.com

www.delightlearning.com

Location
ITIL Foundation Certification Training-Bengaluru Dec 16-17
TBD,
, Bengaluru, India (get direction)
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