Privacy Policy

[ Date of publication of current version: 19.04.2017 ]
  1. Background
    1. This document is an electronic record in terms of (i) Information Technology Act, 2000; (ii) the rules framed there under as applicable; and (iii) the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
    2. This Privacy Policy ("Privacy Policy") is published in accordance with: (i) Section 43A of the Information Technology Act, 2000; (ii) Regulation 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal information) Rules, 2011 ("SPI Rules"), and (iii) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, that require publishing the privacy policy that is applicable in relation to the access or usage of the Website (defined below).
    3. ("Website") is owned, registered and operated by Expert Global E-commerce Solutions Private Limited ("Company"), a private limited company, incorporated under the provisions of the Companies Act, 1956 and having its corporate office at 705, Krishna Apra,Netaji Subhash Place Pitam Pura, New Delhi-110034, India.
    4. This Privacy Policy covers: (i) the type of information collected from the registered Users (as defined below) through the Website including sensitive personal data or information; (ii) the purpose, means and modes of usage of such information; and (iii) how and to whom such information which has been collected will be disclosed.
    5. For the purpose of this Privacy Policy, wherever the context so requires "You", "Your" or "User" shall mean any natural person who uses the Website for availing Services. The terms "We", "Us", "Our" shall mean the Company, its employees, and authorised agents that perform any services on the Company’s behalf.
  2. Your Consent
    1. By using Our Services or visiting the Website, You shall be deemed to have read, understood and accepted to be bound by this Privacy Policy.
    2. We reserve the right to make changes to this Privacy Policy at any time. Any such modifications will become effective immediately upon posting to the Website and your continued use of the Website, and/or the Services constitutes your consent to such modifications. If you object to any changes, you may terminate your account. You agree to periodically review the current version of the Privacy Policy as posted on the Website.
  3. Services
    1. We are an online ticketing portal for all events (conferences, rock concerts, festivals, fundraisers, exhibitions, trade fairs etc.) ("Events") ("Services"). We assist in connecting the event organizers ("Organizers") to the Users.
    2. All the other defined terms shall have the same meaning as provided for under the Terms of Use published on this Website.
  4. Type of information collected from the User(s)
    1. For the purpose of this Privacy Policy, "personal information" as defined under Section 2(i) of the SPI Rules means, any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
    2. "Sensitive personal information" as defined under Section 3 of the SPI Rules means such personal information which consists of information relating to:
      1. password;
      2. financial information such as Bank account or credit card or debit card or other payment instrument details;
      3. physical, physiological and mental health condition;
      4. sexual orientation;
      5. medical records and history;
      6. biometric information;
      7. any detail relating to the above clauses as provided to body corporate for providing service; and
      8. any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise
    3. We collect the below mentioned information from the Users eitherat the time of (i) registering onto our Website;(ii) availing the Services provided through the Website;(iii) contacting Us for any enquiries;or (iv) responding to our feedback/ survey.
    4. We require Users to provide us with the following information:
      1. Name of the User;
      2. Registered Account Information: User ID, Password;
      3. E-mail Address;
      4. Phone Number;
      5. Credit/ Debit Card information;
      6. Any other such information as may be required at the time of registering on the Website;
      7. If we decide to include new features on the Website, then We may collect additional information from You. However, We will intimate You of such additional information collected.
      You may sign-up on the Website using Your other existing social media accounts like Facebook, Instagram etc. In such cases, We may collect, use, and store such information as available on such social media accounts.
  5. How the collected information will be used
    1. The Information collected by Us, shall be used in the manner described below:
      1. User name: User name shall be used to establish the identity of the User on the Website, to customize the Services availed by the User through the Website and to personalize all communications that are sent to the User by Us.
      2. E-mail Address: Your E-mail address will be used to communicate:
        (a) Welcome message and introduce You to the features of the Website;
        (b) Service messages from time to time;
        (c) Promotional messages from time to time; and
        (d) Any other communication the We wish to send to You.
      3. Phone Number: Phone number will be an alternative method to contact You, for any Event related information/updates and/or service messages.
      4. Credit/ Debit Card information: This information shall be used to facilitate the Users to make payments for purchasing tickets for Events through the Website.
      5. In order to improve the quality of our Website and/or the Services we may ask you to provide us with information regarding your experiences on our Website. Users have the option of choosing not to provide us with this information.
  6. Disclosure of Personal Information
    1. All financial information that is collected through the Website is used solely to enable the User to make payments through the Website, and is not used for marketing or promotional purposes. Towards this end, we disclose such information to a third-party intermediary, for the sole purpose of credit card processing, which is used to make payments to avail the Services on the Website.
    2. We may also disclose certain information to third parties solely to help diagnose technical problems, to administer the Website, and improve the quality of the Services provided by us.
    3. For the furtherance of Our Company and business requirements, We may decide to sell or buy the businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or other similar event, Your information may also be a part of the transferred assets. You hereby acknowledge and agree that any successor to or acquirer of the Company (or its assets) shall continue to have the right to collect, store and use Your information in accordance with the terms of this Privacy Policy.
    4. We reserve the right to share Your information with our subsidiaries and/or affiliates for purposes consistent with this Privacy Policy. Our subsidiaries and/or affiliates shall be bound to use Your information in accordance with the terms of this Privacy Policy.
    5. We, may use the services of other third party service providers to provide us certain ancillary services. We may share Your information with such third party service providers, to enable them to provide the services required.Such third party service providers shall be bound to use Your information in accordance with the terms of this Privacy Policy.
    6. When you purchase tickets through the Website for an Event, We share the relevant information that You provide Us, with the Organizers. Please note that such Organizers shall use Your information in accordance with the terms of privacy policy as outlined on their website. You agree and acknowledge that We shall not be responsible for any acts of such Organizers with respect to your personal information.
    7. We reserve the right to disclose any personal information as required by law and when we believe, at our sole discretion that disclosure is necessary to protect our rights, protect someone from injury and/or to comply with a judicial proceeding, court order, or legal process served on our Website.
  7. Cookies
    1. The Website uses temporary cookies, which are files that your web browser puts on your system when you visit a website, to store certain information that is not sensitive personal information. The information collected through these cookies is used by us for the technical administration of the Website, research and development, and to improve the quality of our Website.
    2. We may use third party cookies to track visitor behaviour and to improve the quality of our services. However, such cookies will not store any kind of personal information, nor will such information be disclosed to any third party.
    3. These cookies are intended to be automatically cleared or deleted when the User quits the browser application. You are encouraged to use the “clear cookies” functionality of your browser to ensure such clearing / deletion, since it is impossible for us to guarantee, predict or provide for the behaviour of your system.
    4. The information we collect with cookies is not sold, rented, or shared with any third parties, other than for internal Websitedevelopment and maintenance
  8. Third Party Links
    1. We may provide links to websites for the convenience and information of Users. These websites may not be owned, controlled, or operated by Us. In those cases, We cannot control how information collected by those websites will be used, shared, or secured. If the User visits linked sites, We strongly recommend that the User reviews the privacy notices or policies posted at those sites. We are not responsible for the content of linked sites, the User’s use of them, or the information practices of their operators.
  9. Advertisement Links
    1. The Website may contain links to various advertisements ("Advertisement Site"). The Advertisement Site is not under the control of the Website. We are not responsible for the content on any Advertisement Site, including, without limitation to, any link contained in the Advertisement Site, or any changes or updates to the same.
    2. These Advertisement Site(s) shall be construed to be Linked Sites (as mentioned above) and the provisions of Clause 7 above shall apply for Advertisement Site(s)
  10. Storage of Your information and Security Procedures
    1. We may store the information provided by You in accordance with this Privacy Policy.
    2. We take all reasonable steps to protect the information that You provide to Usfrom loss, misuse, unauthorized access, inadvertent disclosure, alteration and destruction.
    3. We have also implemented industry standard security policies, rules and technical measures, to protect any kind of personal sensitive information that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss.
    4. However, You understand that no network, server, database, internet or e-mail transmissions are fully secure or error free. Therefore, We urge You to use Your own judgement and discretion before providing us with Your information.
  11. Retention of Information
    1. We retain any personal information that you may have provided to us, for as long as you engaged our services, and for areasonable time thereafter.
  12. Choice/Opt-Out
    1. If the User wishes to opt- out of receiving non-essential (promotional, marketing-related) communications from Us, after setting up an account, they may choose to do so. Further, if a User wishes to remove all their contact information from the Website, they can do so by opting out of the Websiteand uninstalling the Website.
  13. Governing Law
    1. Privacy Policy shall be governed by and constructed in accordance with the laws of India, without reference to conflict of laws principles. The courts in New Delhi, shall have the exclusive jurisdiction to determine any disputes arising in relation to, or under, this Privacy
  14. Grievance Officer
    1. In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
      1. Name:  Mr. Kumar Deepam
      2. Phone No:  +91-9555601111
      3. E-mail Address:
      4. Postal Address:  705, 7th floor,Krishna Apra,Netaji Subhash Place Pitam Pura, New Delhi-110034, India
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